What we do
Awesome features redefined
Human-quality service, delivered anywhere, across every channel
Overview
The Future of Customer Experience
Instant resolutions. 24/7 support. Human-quality service at scale.
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Ask Tom Resolve 85% of customer requests—across every channel, automatically
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Agent Designer Build, test, and manage AI workflows—no coding needed
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Platform Integration-first platform with a graph-of-record to unify data across 100+ systems
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Data & Insights From conversation to clarity, track trends, sentiment and ROI instantly
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Trust & Compliance Certified, secure, and built for enterprise data protection
Ask Tom
Resolves more. Escalates less.
Ask Tom engages customers everywhere, understands intent, and resolves most requests autonomously.
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Understands Intent Detects intent, asks the right questions
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Resolves, not just responds Manages refunds, resets, and updates automatically
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One AI. Every channel. Always consistent Supports every channel, every language
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Always on-brand Consistent, compliant, and on-brand every time
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Seamless Escalation Full context, handed off seamlessly
Agent Designer
Your hub for human-quality AI.
Agent Designer centralizes workflow creation, analytics and feedback in a single console.
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No-code Workflow Builder Build visually. Stay on-brand. Test before you scale
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Prevents issues before they appear Identifies inconsistencies, then suggests instant fixes
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Intelligence, Automation and Triggers Unify data, processes, and content in one place
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Ask Tom Integration Insights, visuals, and AI-driven recommendations
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Feedback Loop Monitor feedback, handoffs and updates to improve customer support over time
Platform
Scale your customer service operations
Plug in Ask Tom once. Scale infinitely. Evolve continuously. No silos, no tech debt, no slowdown.
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API-First Architecture Plug into your existing infrastructure quickly and securely
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Orchestration Engine Automates complex workflows across every system
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Graph-of-Record One complete view of every customer
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Multi-tenant, cloud-native Scales with your business—no migrations, no downtime
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Enterprise Reliability Always on. Always reliable
Data & Insights
Turn data into better experiences
Give your leadership team the intelligence they need to refine strategy, elevate support and amplify customer impact.
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Natural language queries
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Analyze transcripts to uncover trends and insights
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Instant insights, presented visually for quick decisions
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Predictive sentiment + NPS
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Monitor resolutions, deflection, CSAT, and ROI
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Export insights directly to BI tools or data lakes
Trust & Compliance
AI you can trust
Certified to global standards and built to protect your data by design.
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Unified Authentication Uses existing credentials and permissions—no extra logins, no added risk
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Data Protection by Design All data encrypted in transit and at rest with enterprise-grade controls
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Provenance and Observability Every AI response includes sources and actions for full traceability
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Segments & Preconditions Protect sensitive data, rules enforced before AI acts
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Sensitive Data Redaction Redacts all personally identifiable information and financial data before leaving the platform
Get Started
Experience the future of AI customer service
Delight customers. Empower agents. Make competitors envious.
Join Waitlist
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